Terms & Conditions
Zahab Al Oud
Effective Date: 6 February 2026
Welcome to Zahab Al Oud. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing or purchasing from our website, you agree to be bound by these terms. If you do not agree, please discontinue use of our site.
1. Company Information
Zahab Al Oud
Shaikh Mohammed Bin Zayed Road (E311),
Opp Hyper Ramez, Muweilah – Sharjah, UAE
📞 +971 58 55 77 313
📞 +971 58 55 77 314
📧 info@zahabaloud.com
📧 md@zahabaloud.com
2. Eligibility & Website Use
You must be at least 18 years old to place an order, or use the website under parental/guardian supervision.
You agree to use this website only for lawful purposes.
Any attempt to misuse, hack, or disrupt the website may result in immediate termination of access.
3. Product Information
We make every effort to display accurate product descriptions, pricing, and images.
Images are for illustration purposes only; actual product packaging may vary.
Fragrance strength, longevity, and notes may vary based on skin type and environment.
4. Pricing & Currency
All prices are displayed in AED (United Arab Emirates Dirham).
Prices, offers, and combo deals may change without prior notice.
Discounted prices apply only for the specified promotional period.
5. Orders & Acceptance
Placing an order constitutes an offer to purchase our products.
Zahab Al Oud reserves the right to accept, reject, or cancel any order at its discretion.
Order confirmation does not guarantee acceptance until payment is successfully processed.
6. Payments
Payments are processed through secure third-party payment gateways.
We do not store your credit/debit card information.
In case of payment failure, the order will not be processed.
7. Shipping & Delivery
Free shipping is available across the UAE (subject to promotional terms).
Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.
International delivery timelines may vary based on destination and customs clearance.
8. Returns & Refunds
Due to the nature of perfumes, fragrances, and body care products:
Returns or exchanges are not accepted once the product has been opened or used.
Returns are accepted only if:
The product is damaged
The product is defective
The wrong item was delivered
Issues must be reported within 24 hours of delivery, along with clear photos or videos.
Approved refunds will be processed according to our Return & Refund Policy.
9. Order Cancellation
Orders can be canceled before dispatch only.
Once shipped, orders cannot be canceled or modified.
10. Allergies & Usage Disclaimer
Our perfumes and body care products may contain ingredients that could cause allergic reactions.
Customers are responsible for reviewing ingredient details before use.
Zahab Al Oud is not liable for allergic reactions, skin sensitivities, or misuse of products.
11. Intellectual Property
All content on this website, including logos, product names, images, text, and designs, is the property of Zahab Al Oud.
Unauthorized copying, reproduction, or distribution is strictly prohibited.
12. User Accounts
You are responsible for maintaining the confidentiality of your account credentials.
Zahab Al Oud is not responsible for any loss resulting from unauthorized account access.
13. Third-Party Links
Our website may contain links to third-party platforms or services.
We are not responsible for their content, policies, or practices.
14. Limitation of Liability
Zahab Al Oud shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability shall not exceed the amount paid for the purchased product.
15. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.
16. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
📧 info@zahabaloud.com
📞 +971 58 55 77 313
